FAQ

Purpose:

The main purpose of this document is to provide resource for our customers in case they have challenges operating their Hubsai Home Automation devices. Hubsai only uses certified parts from credible vendors, tested and have proven quality and reliability track records.

 

The following list of vendors is only part of the bigger list of our approved vendors. Please refer to the table of content and click the link to the vendor under question. A list of frequently Asked Questions is prepared for your convenience. It is highly recommended to check the appropriate response before contacting our customer service department.

 

 

Disclaimers:

Please note that this document is a sole property of Hubsai inc, confidential and should not be copied or shared with clients for any reasons at any time. A hardcopy of the customer configuration file “configuration.yaml” will be kept under customer file at Hubsai office. This file might be used in case of customer issues and repair. Hubsai will also reserve the right to update any Hubsai equipment configuration over the air for any new features that Hubsai devices offer in timely manner.

 

Hubsai Main Control Unit

 

 

 

The heart of Hubsai HomeAutomation is the Main Control Unit AKA MCU. The MCU will control all attached devices for smooth operation and long-term functionality. The MCU will monitors and reports all connected devices performance.

 

The following list of FAQ is pertaining to MCU and its functionality.

 

·        What will happen to the operation of MCU in event of power outage?

MCU is hot pluggable device. As power is restored the unit will gain control and normal operation is restored.

 

·        What are hard to connect issues?

MCU is the brain of the Hubsai Home Automation system and has proven resilience through stringent test to perform exceptionally beyond customer expectations. As long as the power and Network Cable are attached properly, MCU will perform its tasks with no issues.

 

 

 

 

 

 

 

 

 

Amcrest Camera Feature

 

Works with Alexa for voice control (Alexa device sold separately).

Stunning Full HD 1080P Video at 30fps. Record and Playback via local microSD Card, Amcrest or ONVIF NVR, FTP Upload, and Blue Iris. Amcrest Cloud Video Recording Service Available.

Quick WiFi Setup via iPhone or Android Smartphone using the Amcrest View App (Included). Seamlessly Stream Video and Two Way Audio Directly to Your Smartphone, Tablet, Apple Mac or Windows PC.

Remarkable Field of View with Super Wide 90 degree Viewing Angle, Remote Pan/Tilt, Intelligent Digital Zoom, and IR LED Night Vision Up to 32 feet.

Stay in Touch with Two Way Talk, Intelligent Motion Alerts, Email Alerts/Snapshots as well as Mobile and Web Apps (Safari, Firefox, IE Supported – Chrome Supported on Amcrest Cloud).

Features Sony image sensor and Ambarella processor. All cameras CE and FCC certified with UL compliant, 10-foot power supplies. Full 1-Year US Warranty and Lifetime Support Provided Directly from Amcrest.

Please Note : This is a 2.4ghz supported camera and it does not support 5ghz networks.

 

 

 

 

 

 

Cameras

 

AMCREST

 

  • Why does my camera lose WiFi Connection?
    • This mainly occurs when the WiFi setup does not fully complete the connection to your WiFi. Please restart the camera and the connection should be reestablished.
  • How to hard reset my camera?
    • Locate the colored LED button on the back of the camera. It should be a solid green color. Press and hold the button for approximately 20 seconds, or until the green light changes to red. Once the light turns red the process will begin. This will ultimately restore the device to its factory settings and will reset ALL of the cameras settings.
  • Failed to Connect issue?
    • Most failed to connect issues are related to network connectivity. The most common factor when determining connection issues can be directly related to speed and location of the camera. A typical IP camera at 720p – 1080p requires a minimum of 5Mb/s – 2Mb/sof upload speed per camera to function.
    • The location of your device is an important factor to consider as well. Distance can have a dramatic impact on network performance. If the device is too far from the router for instance, there may not be enough signal strength to reach the device.
  • How to Power Cycle my camera?
    • To power cycle the device, please remove the device from its power source and allow the device to shut down. This should take approximately 15 – 20  seconds to complete. Once complete, plug the camera back in with its power supply and allow the device to boot back up. When the device is ready, try to connect to the device again.

FOSCAM

 

Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies) is an independent United States based distributor of “Foscam” branded products. Foscam has launched new and improved line of wireless IP cameras and security systems under the Amcrest brand. Working in partnership with the second largest security camera manufacturer in the world, Amcrest was founded with a deep commitment to end-user privacy and security, highly reliable software and hardware as well a seamless and intuitive user experience.

 

  • My Cameras Night Vision is not working at night?
    • Sometimes the IR lights may get stuck. We suggest trying to flash a flashlight a foot in front of the camera, thereby blinding it. When it comes back it resets the IR LEDs and auto-iris appropriately, and the night vision should start to work again
  • What can I use to extend the power cord?
    • You can use a regular power extension to extend power as far as you’d like, just make sure it is AC power. DC voltage will not travel far at significant distances and the camera will not power completely if you do this.

 

 

  • What is the Individual or Combined Power of Infrared LEDs on your Indoor Cameras?
    • The individual power of each LED is 0.06w and the combined power for models like the FI8910W or FI9821W (which have 11 IR LED’s) is 0.66w.
  • How do I Hard Reset my Camera?
    • If you’ve been having strange issues with your camera, what you can do is try a hard reset. This wipes the camera of all configurations and settings, which means you will need to enter all this information again to set up the camera. Resetting the camera does not revert it back to its original firmware. In order to reset the camera, there is a button on the bottom of indoor cameras, unless it sticks out (outdoor models). Push this button or use a small round pin to press the button for 35 seconds until the camera restarts. The indoor cameras will start to rotate automatically once the reset has occurred. Make sure to keep the adapter and Ethernet cable plugged in while the reset is attempted
  • Sometimes my camera reboots and ends up changing its position, how do I make it stop doing this automatically?
    • In order to make the camera stop automatically panning and tilting upon reboot, you have to go into the Foscam app, navigate to Device Management, then on the left side click on “PTZ Settings”. There is an option that states “Go to preset on boot”, and you can check this box so that the camera will go to the position you set as Preset 1. Once you set a preset to preset 1, when you restart the camera when those settings are applied, the camera will always go to that preset automatically
  • How do I use the Alarm Scheduler?
    • If you’d like to arm the cameras alarm at specific times, you can set up a scheduler and set the range of time for it to be active. Enabling the scheduler initially shows a graph of hours and days that it can be set at 15 minutes intervals. For example, clicking the number “06” on the first row makes the entire column turn blue. This means that the camera will be armed for motion detection between 6:00 and 7:00 everyday. Click the number “06” on the second row which is marked “Clear”, you can cancel the corresponding column that you had set, turning grey again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Locks

 

SCHLAGE CONNECT LOCK

 

Schlage products are designed to fit standard residential door preparations and retrofit existing tubular locks.

 

·         How many access codes can be stored in the Schlage Connect?

o   The Schlage Connect Smart Deadbolt can store up to 30 unique access codes

·         Schlage Connect Lock not communicating with the Hubsai app, what should I do?

o   You have the option to use your key to override it or perform a hard reset on your lock

·         Does Hubsai cover damage to the home/door following lock installation?

o   No, that is covered under the installers insurance. If the damage is preexisting the installer nor Hubsai is liable for it.

·         Can I have a premium color Schlage Connect Lock?

o   Yes, but there is an extra fee

·         How can I locate my Schlage Connect lock’s programming and default codes?

o   The default programming and access codes for your Schlage Connect lock can be found on the back of the quick start guide you received with your lock. If you’ve misplaced your Quick Start Guide, you can also find these codes on the inside of your lock’s interior housing.

 

 

 

 

 

 

 

  • How many access codes can be stored in the Schlage Connect?
    • The Schlage Connect Smart Deadbolt can store up to 30 unique access codes
  • Schlage Connect Lock not communicating with the Hubsai app, what should I do?
    • You have the option to use your key to override it or perform a hard reset on your lock
  • Does Hubsai cover damage to the home/door following lock installation?
    • No, that is covered under the installers insurance. If the damage is preexisting the installer nor Hubsai is liable for it.
  • Can I have a premium color Schlage Connect Lock?
    • Yes, but there is an extra fee
  • How can I locate my Schlage Connect lock’s programming and default codes?
    • The default programming and access codes for your Schlage Connect lock can be found on the back of the quick start guide you received with your lock. If you’ve misplaced your Quick Start Guide, you can also find these codes on the inside of your lock’s interior housing.

 

  • How can I perform a factory default reset on my Schlage Connect lock?
    • You should perform a factory default reset if you move the lock from one door to another door to set up the lock again, if you’ve forgotten your Programming Code (you can restore the default codes), or if you have set up your lock using a compatible mobile app, and would like to force the lock to unpair from all mobile devices, erase all codes, and restore the factory default settings and default codes.
    • To perform a full factory default reset, you must
      • Disconnect the batteries
      • Press and hold down on the Schlage logo on the front of the touchscreen. While you are pushing the logo, reconnect your batteries.
      • Test your lock with one of the default codes located on the back of your guide or inside the interior lock assembly
      • Continue programming new codes
    • Only one iOS device will connect to my lock. What should I do?
      • The lock can only connect to one iOS device at a time. If another iOS device is connected to the lock, all other iOS devices will not be able to connect. If no other iOS device is present and you still cannot connect, check the following:
        • Toggle Bluetooth off then on on the iOS device
        • Disconnect the batteries from the lock then reconnect the batteries
        • Reboot your iOS device
      • What type of batteries do Schlage Connect locks use?
        • Schlage recommends using a premium alkaline batteryfor all electronic locks. Lithium, rechargeable and older battery technologies may cause undesirable operation. All our smart and electronic locks are equipped with low battery warnings. When presented with this warning, it is best to replace your batteries immediately to ensure continued, reliable operation. When replacing the batteries, it is best to use new and unused alkaline batteries.
        • Schlage Connect Smart Deadbolt requires 4 x AA batteries:

 

 

 

 

 

 

 

 

 

 

SESAME LOCK          

 

·         Can I use Sesame on a multi-revolution lock?

o    Sesame can only support single-turn locks. If you can set your lock to lock and unlock within 350 degrees, you can use Sesame. If the lock and unlock positions must be 360 degrees or more, it is not compatible with Sesame

·         How safe is the Sesame smart lock?

o   Sesame is AES 256-bit and TLS 1.2 encrypted, and we also have protocols in place to protect against relay attacks and man-in-the-middle attacks. No one will be able to brute force a connection to your Sesame and unlock it without the correct credentials.

·         Can I still use my original/physical key to open the door?

Yes. You can still use your original key to lock/unlock your door after you install Sesame. Sesame is installed over the thumb turn on the inside of your door and will turn with the knob if it is

 

 

 

 

  • locked/unlocked manually or with a key. You’ll still be able to use your spare key to get in if you don’t have your phone with you.
  • I can’t find my Sesame verification email?
    • Make sure you’ve entered your email correctly, then check your spam, junk, and/or trash folders if you can’t find your verification email in your inbox. You can also request a code be re-sent to you by clicking “resend code” in the Sesame app.

 

 

Thermostat

 

ecobee thermostats are compatible with most residential heating and cooling systems in North America, including gas, oil, electric, and dual fuel systems.

 

Electrical Requirements
  • Compatible with 24VAC controls
  • Not compatible with millivolt systems (ex. fireplaces, wood stoves)
  • Not compatible with DC voltage (ex. heating and cooling systems in recreational vehicles)
  • Not compatible with line/high voltage systems (ex. electric baseboard heaters)
Conventional (Furnace and Air Conditioning)
  • Supports up to 2 stages of heat and 2 stages of cool
  • Supports a single accessory, such as a humidifier, dehumidifier, ventilator, HRV, ERV (ecobee3 and ecobee4 only)
  • Supports single-speed fan control
  • Can be installed with the PEK if a C wire isn’t present
 

 

 

 

 

 

 

 

 

 

Lights

 

The Hue Bridge enables you to control your lights through your smartphone, voice assistants and smart accessories like motion sensors and wireless switches. It also unlocks smart features like setting schedules and routines or controlling your lights when you are away from home. You can even control your lights when the internet goes down.

 

 

 

 

 

 

 

 

GARADGET

 

 

·         Will my existing switch on the wall still work once Garadget is install?

 

Yes, the existing features are not affected by the addition of the Garadget. You will be able to continue using the wall console, wireless remotes and keypads.

Is there a list of compatible garage door openers for this product?

 

Garadget works with any opener that supports a simple push button wall console. If in doubt, you can search the make and model of the opener in the community board for the connection instructions.

 

 

 

 

 

  • My garadget LED is not lighting up?
    • Make sure the controller is powered up via the micro USB connector and power adapter is plugged in into the outlet. If the issue persists, try powering up from alternative USB source and using different micro-USB cable.
  • My garadget laser light is having difficulty remaining pointed at the reflector?
    • Hubsai will take care of it for you free of charge, following an additional $99 service fee
    • Any further questions, please contact Hubsai directly
  • My garadget is moving around when I open and close my garage door, what can I do?
    • If the garadget is not working properly, there are 2 blue screws on the top of the unit that you have to unscrew and put the provided wires into.
    • Hubsai will be happy to take care of it for you.
  • Can I have more/spare reflectors?
    • Yes, Hubsai will provide you with additional reflectors free of charge
  • PHOTON-XXXX is not listed in the app
    • Make sure LED is blinking dark blue on and off. If LED is slowly pulsing cyan or blinking green then press and hold “M” button until LED switches to blinking dark blue.
  • LED is not blinking dark blue
    • Press and hold “M” button for about 3 seconds to activate the listening mode. Hold for over 10 seconds to delete any previous WiFi settings saved in the unit. The reset will be confirmed by the burst of quick blue blinks.
  • Unable to connect to PHOTON-XXXX
    • Make sure LED is slowly blinking blue on and off. Try getting your mobile device closer to Garadget or try different mobile device. If you already mounted Garage to the opener, try taking it down for the duration of the setup by removing M4 in the pivot.
  • My WiFi networks is not listed
    • The signal may be too weak. Get Garadget closer to the router to confirm. If you use dual-band router, make sure you are on a 2.4GHz connection and not a 5GHz connection
  • LED is fast blinking green
    • Garadget is unable to connect or login to the WiFi network. Confirm WiFi network password by testing it from another mobile device. Restart the setup process with the correct WiFi password. Make sure the network name doesn’t contain special characters such as apostrophes and uses WPA/WPA2 security protocol (WEP is not secure).
  • LED is fast blinking cyan
    • Garadget is unable to connect to server. Make sure there is Internet access from your local network. Some network may have restricted online access. Make sure Garadget’s address and port (TCP 5683) are white listed.
    • If there’s an occasional red blink between the cyan blinks, then the encryption key on the device needs to be refreshed.
  • LED is slow pulsing cyan but the device is not in the list
    • Reset the unit by pressing “R” button, wait for it to reconnect and refresh the device list in app. Try logging out of the account and logging back in again. If that doesn’t resolve the issue press and hold “M” button until LED switches to blinking dark blue, then repeat the setup attempt.